Return & Refund Policy

📄 Return & Refund Policy

Return & Refund Policy

We value your satisfaction and stand behind the quality of our products. Please read our return and refund policy below.

✅ Returns

  • We accept returns only for defective or damaged items.

  • Personalized products (such as custom name necklaces) cannot be returned or exchanged unless they arrive damaged or incorrect.

  • To be eligible for a return, you must contact us within 3 days of receiving the item.

🛠️ Replacement (in case of issues)

  • If your product arrives damaged, we will send a free replacement.

  • Photo proof of the damage must be provided via WhatsApp or Email.

💰 Refunds

  • Refunds are only issued if we are unable to deliver your order or fail to replace a defective item.

  • Refunds will be processed within 7 working days to your original payment method.

🚫 Non-Returnable Items

  • Custom-made products

  • Items with minor variations (since each piece is handmade)

📦 Return Process

  1. Contact us via WhatsApp or Email with your order number and issue.

  2. Our team will guide you through the return or replacement process.

If you have any questions, feel free to contact our support team.